Informational reports regarding the nefarious activities of Global Tel Link (GTL) will be made public over the course of the next six months due to the diligent oversight of communication technology giant Securus.
Richard A. Smith, Securus Technologies Chief Executive Officer, has voiced strong opposition to GTL’s lack of integrity within the technology communications field. Smith has often reiterated the fact that consumers are at the very heart of Securus Technologies services, which should be true of all who serve in the industry.
According to facts culled from the pages of a formal 17 page Order, No. U-20784 by the Louisiana Public Services Commission, Global Tel Link added between 15 and 35 seconds to calls, set their phone calls to charge more than the industry agreed upon standard and directly and intentionally engaged in unethical practices.
GTL reportedly included add-on programs to calls and charged for single calls more than once.
As Securus continues to provide technology communications services to thousands in civil and criminal justice, emergency response, biometrics, inmate self-service, monitoring products, monitoring services, public information, information management, corrections and law enforcement agencies in the U.S. from coast to coast, they are ever vigilant within the technology communications industry. Securus has dared to hold itself and the other technology communications service providers accountable to the consumers they serve and ask nothing of others that is not expected in-house. The infractions and unethical practices plowing over consumers since at least 1998, makes GTL a negative part of a very integral technology communications whole. Fortunately, Securus continues to press for consumers to be given the service and treatment they deserve to make the world we live in the best it can be; it’s what Securus strives for and what others in the industry would be wise to emulate – including GTL.