Securus Technologies Launches Software That Monitors Inmate Calls

Securus Technologies recently introduced a new tool that can be used to analyze phone calls made by inmates. Investigator Pro 4.0 is a type of software that is powerful enough to precisely identify the unique voice of an individual. This technology is particularly useful for jails and prisons that allow inmates to make and accept phone calls. Investigator Pro 4.0 gives users plenty of shortcuts when it comes to tracking phone calls of suspicious individuals. This program can scan an array of phone calls that would be very difficult to analyze manually.


Security personnel in correctional institutions can rely on Investigator Pro 4.0 to pinpoint specific phone calls that might be linked to illegal activities. For example, some inmates might use unique phrases to secretly communicate with gang members who haven’t yet been caught by the police. It’s actually quite common for incarcerated individuals to make important logistical decisions on drug activities and other illegal transactions on the streets. Traditionally, inmates have used letters to effectively send out simple messages to their partners in crime outside of jails or prisons.


Of course, some inmates also rely on telephone calls to secretly communicate with gang members and other malicious individuals. Authorities have always faced the challenge of cracking down the secret lines of communication between inmates and their close partners who aren’t locked up yet. Investigator Pro 4.0 can actually be used to track individuals who might be suspected of committing crimes. People who frequently call inmates can be identified with priority tags in this software.


Headquartered in Dallas, Texas, Securus Technologies has been serving the American criminal justice niche since the 1980s. This company has launched many types of IT solutions that have improved logistics in thousands of jails and prisons. With its innovative spirit and technical capabilities, Securus Technologies is always looking forward to improving correctional institutions in North America.


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Rick Smith, CEO of Securus Technologies was recently quoted, by PR Newswire, saying that he expected that the number of dispatched devices, that they had made for correctional facilities, to nearly double from the eighty-four thousand, that they had already sent out, to one hundred and fifty thousand by the end of 2016. The article made it clear that Smith believes he has a responsibility to inmates, personnel in correctional facilities and the community as a whole to make jail and prison a safer place, improve on the lives on both the inmates and their family and friends, and to make a significant decrease in recidivism. 

According to the article, the meaning of incarceration has dramatically shifted. Instead of meaning punishment, it now means rehabilitations and a time to prepare to go back out into the world. Securus’ goal is to make this a smooth process and that is why they invested 600 million dollars into developing and producing devices that could better enable inmates to recover and prepare themselves for the rest of their lives. This includes education, quality communication with loved ones and the ability to state their grievances with the system. It also means they should have access to a law library in order for them to be able to defend themselves. 

Securus Technologies is a creator of cutting edge technologies that assist individuals in the criminal justice system, both personnel and inmates. Securus provides phone services, video services and email services (see BBB reviews here). Under their inmate phone calls services, Securus provides pre-paid accounts, billed accounts, billed through the caller’s telephone company, pre-paid accounts for inmates and a voicemail ability when calling inmates. The video services provides video visitation so that an inmate’s loved ones do not have to travel to see them. Secure instant mail is the email service that Securus provides. This allows inmates to hear about something as soon as it happens by receiving an email from them directly. 

Securus also provides a number of other products for monitoring, corrections services, investigating and public safety. The public safety solutions include an emergency response system and 2 devices that are used for incident management. Under investigative solutions, there are devices that assist with both investigations and with biometric analysis. Within the corrections solutions are solutions for inmate communication, information management, inmate self-service and managed access. There are also 3 different monitoring solutions for personnel use.

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