Securus Technologies is a company based in Dallas, Texas. They have been in business for over 30 years and specialize in correctional facility support. The company has acquired numerous businesses over the years, GovPayNet being the most recent. This company specializes in payment processing for government entities such as courts, probation offices, jails and more. Securus Technologies provides many different types of services, but the most popular ones are in correctional facility management software, telecommunications such as calling and video visitation, and monitoring inside and outside of correctional institutions.
In recent years, Securus Technologies has made it more affordable for friends and families to communicate with their loved ones. As a result, they’ve enjoyed an incredibly high customer satisfaction rating and have been able to resolve most concerns in just one communication. These numbers are impressive for any company, let alone one handling matters of those who are incarcerated. Securus Technologies has also been praised in its efforts to curtail contraband through monitoring within the institutions. The also recent acquisition of the company known as JPay has assisted in introducing wireless containment systems into facilities. These devices act to block unauthorized calls and texts from contraband cellular devices. This technology alone increases safety both inside and outside jail walls.
The monitoring services provided by Securus Technologies aren’t just used to monitor convicts. The systems also monitor employees. Several incidents in recent years had uncovered employees acting unethically. The monitoring of phone conversations and video visitations has also been helpful in investigations, all the way through to prosecution. Many cases that were unable to be proven otherwise, have been made possible due to this technology. Facility officials, particularly, have praised the efforts of Securus Technologies in their vigilant efforts to keep things safe and secure within the facilities. It will be interesting to see what this and any further acquisitions produce in the future.